Shipping policy

Orders

Customer orders are shipped in the order in which they are received. We strive to ship all orders in a timely manner, but due to seasonal fluctuation, shipping times may vary. Orders are shipped in the order that they are received, with the exception of orders containing back ordered products. Customers are welcome to come to our store to pick up their orders, and you may pay here with cash, check or credit card; however, please be aware that sometimes we have certain items on back order, so we may not have everything you need in stock. You can give us a call or send us an email ahead of time to have your items ready to be picked up

Shipping Carrier Late/Delayed Shipments Or Expedited Orders

Magnolia Bee & Supply does our best to get all in stock orders shipped out in a 1 - 3 business day time frame. We are not responsible for delays in delivery by shipping companies. Once each order is shipped, we email tracking numbers, and it is the customer's responsibility to keep track of where their shipment is located at. If your package is not progressing, please contact the shipping carrier with your tracking number to get updates.

Expedited orders (UPS Next Day and UPS 2nd Day) are only delivered Monday - Friday with no Saturday deliveries and no deliveries during observed holidays. All expedited orders placed before noon CST will be shipped the same business day. Any order placed after noon CST will be processed the next business day. Any order placed on Friday after the cutoff time will not be processed until the following Monday, unless in observance of a holiday, when it will be processed the next business day. Please note: any order placed after the cutoff time on Thursday for UPS 2nd day will not be delivered until the following Tuesday, which is considered the second business day.

Back Orders

Any order with items that are back ordered will be held and shipped all at once. Items can be shipped separately on your request; however, the items will be billed separately from the back ordered items and the customer will be responsible for paying the separate shipping for each order. If an item is on back order, customers will be notified as soon as possible by email. As soon as back ordered items come into stock, the order will receive top priority handling.

Special Orders

All special orders require pre-payment. Some special orders may be subject to a cancellation charge of 10%.

State Sales Tax

We are required by law to collect state sales tax on all orders within the state of Texas and certain other states, and on all pickups here at our facility, regardless of which state you are from. We will collect the current sales tax rate for your area unless we have a current signed exemption certificate on file for you. Please note on your order if it is tax exempt, or by sending us an email.

 

Freight Charges

The customer is responsible for paying all freight or shipping charges before the item is shipped. *PLEASE NOTE* In the instance where a customer backs out of a placed order after an item has been special ordered from one of our suppliers, then the customer is still responsible for all shipping costs incurred. Also, if incorrect information is given to Magnolia Bee & Supply - such as commercial delivery instead of residential, if the customer states that there is a dock or forklift available when there really is not - then all additional charges billed to Magnolia Bee & Supply by the freight carrier will be billed to the customer.

We offer shipping through a number of different companies. For all orders that do not qualify for free shipping, we allow the customer to choose their own shipping method from all companies available. Included rates can be from the United States Postal Service, UPS, and Fedex. In the instance of free shipping, Magnolia Bee & Supply will choose which ground shipping provider to use.

Larger orders will go by common carrier (trucking company). We can arrange trucking, or you can make arrangements with your preferred carrier. Any breakage or damage in transit is the responsibility of the shipping company. Please note: any damage must be noted on bill of lading before the driver leaves. Failure to do so will result in loss of ability to file damage claim with the shipping company.

Damaged Orders After Delivery

Magnolia Bee & Supply is not responsible for animals or pets causing damage to any product at the time of delivery, or after delivery. Also, Magnolia Bee & Supply is not responsible for theft at the time of delivery or after. We will not replace or refund orders under these conditions. We are also not responsible for any glass breakage that occurs on ornaments, containers, etc., either during shipping or while in the customer's possession, at any time.

Damaged Freight / Shipments

All merchandise is shipped “F.O.B. Shipping Point”. This means that all merchandise becomes your property as soon as we give it to the freight carrier. The freight carrier is responsible for the safe and complete delivery of your merchandise. It is your responsibility to thoroughly inspect the merchandise when it is delivered. If the freight carrier fails to deliver your merchandise in good condition, it is your responsibility to note the damage on the bill of lading and contact us immediately to file a claim with the carrier on your behalf. Freight carriers will deny all claims that have not been noted on the Bill of Lading; therefore, Magnolia Bee & Supply will not file any claim that has not had the damage noted on the Bill of Lading.

We reserve the right to request photos or documentation of the damaged item(s) before claims are filed. Do not throw away or destroy the packaging. A claim will be filed with the shipper and all materials must be available for their inspection.

Any order delivered by regular UPS / USPS carrier that is damaged needs to be reported to us within 7 days. All packaging needs to be kept and pictures of the packaging and damaged item(s) needs to be sent to us. Magnolia Bee & Supply is not responsible for any damage not reported to us within 7 days.

Glass containers are shipped at customer’s own risk because shipping companies will not cover damage to glass. We do ship large amounts of glass with very few problems; however, breakage has been known to happen, and if it does, Magnolia Bee & Supply is not able to replace any broken glassware. The customer agrees at the time of purchase to not return or reject any broken glassware shipment to Magnolia Bee & Supply, and the customer understands that if the shipment is rejected or returned, they will still be charged for the broken glassware, as well as the return shipping.

Additional Charges

For each Address Correction: $15.00

For each Acknowledgment of Delivery: $5.00

For each Call Tag Received: $10.00

Fuel surcharge subject to change without notice. For current fuel surcharges, please view the website of each particular shipping company.