Refund policy

Cancellations

Please call as soon as possible to cancel an order or items. We can not cancel any items once they have shipped, and the unwanted items will need to be treated as a return product once received by the customer. Any rejected shipments will be still be charged all shipping costs, both outbound and inbound.

Returns

We are more than happy to accept returns on most new products, but please note that we will refund shipping costs on defective or incorrect items ONLY. Please contact us here before sending an item back to us for an exchange or refund. All products returned must be accompanied by a return authorization form. Please note: product images may vary somewhat from the product received. In most cases, the product received may vary in size, color, or placement of parts that make up the product.

The customer is responsible for paying return shipping costs on all returned products, as well as the shipping on any new item sent in exchange. All original shipping and return shipping costs for items returned for a refund ARE NOT refundable. In most cases, a restocking fee of 25% will be charged. Returns will be processed within 14 days of receiving the returned product. The customer is responsible to pay any cost differences for products exchanged.

1. Items must be returned in brand new condition.

· Most items not in brand new condition will be subject to a restocking fee of 30% or more, depending on the state of the item returned.

· Magnolia Bee & Supply absolutely CAN NOT accept any return or exchange that is covered with honey, propolis, pollen, wax,or pet hair. We can not restock any such product to ship to another customer, due to possible contamination, disease or other customers that may have allergies to animal fur and dander. Any item returned to us containing honey, propolis, pollen, wax oranimal hair will be returned to the customer at their expense or will be disposed of, and no refund or exchange will be given. Also, please do not launder the item to remove any pet hair, as laundering the item inappropriately can ruin the product, and also the dyes and detergents in the laundry soap can also trigger allergies with some customers.
Magnolia Bee & Supply has the final say on each product that can or can not be returned/exchanged due to animal fur.

2. Exchanges/returns must be made within 30 days of receipt.

3. Magnolia Bee & Supply is not responsible for items being returned to us which are lost or damaged during shipment. Please keep a copy of your tracking information, and it is recommended you include shipping insurance when returning products to us.

Replacing Incorrect Merchandise

Magnolia Bee & Supply does our best to send out the correct merchandise for all orders, but sometimes human error can occur. Please check all orders immediately upon receipt and contact us within 7 business days of any discrepancies.

When a situation arises where you receive an incorrect product as the result of our error, we will email you a prepaid shipping label for you to return the item back to us with, and as soon as we receive that item back in new condition, we will then ship the correct item to you at our cost. In the instance that the product is needed immediately by the customer, then Magnolia Bee & Supply will include the return shipping label for the incorrect product inside the replacement package. These shipping labels will expire 30 days after they are issued. The full price of any items not returned within that 30 days will be charged to the credit card that was used on your original purchase, or we will place a hold on your account with us, and no more orders can be placed until the incorrect product is returned or paid for.

Non-Returnable Merchandise

Due to the nature of some products, their use and the safety issues, the following product categories are non-returnable:

1. All medications, chemicals, and hazardous materials

2. Honey - due to safety issues with food products, Magnolia Bee & Supply will not accept any returns on honey.

3. Candy, taffy, chocolates, honey caramels, honey truffles, and any other foods intended for human consumption.

4. Plastic and glass honey containers and lids, food grade pails and lids, all honey processing equipment, essential oils and fragrances are excluded from return, due to food safety issues.

5. All bee feed, personal care products, beeswax and beeswax foundation, wax coated plastic foundation, and wax coated frames, both plastic one piece frames and wooden frames with wax coated plastic foundation inserts.

6. Glass containers ship at customers own risk; Magnolia Bee & Supply WILL NOT replace/refund broken or damaged glass.

7. Magnolia Bee & Supply is not able to replace / refund bee feeders for leakage issues due to being improperly used.

Exchanges

Please follow all instructions when sending back an item for exchange. The customer will be responsible for paying return shipping costs on all returned products, as well as the shipping on any new item we send out in exchange. All original shipping, return shipping and any exchange shipping costs ARE NOT refundable. The customer is responsible to pay any cost differences for products exchanged. Exchanges must be made within 30 days of receipt. Items must be in new condition, any item not in new condition will be subject to a 30% or more restocking fee, depending on the state of the item returned. This could affect any additional balance due on the item(s) you would like in exchange.

Magnolia Bee & Supply is not responsible for items being returned to us which are lost or damaged during shipment. Please keep a copy of your tracking information, and it is recommended you include shipping insurance when returning products to us.

Liability

Because conditions of use are beyond our control, we make no warranty or representation, express or implied, except that all products conform to the description provided by the manufacturer on sales literature or product labels. Our liability is limited to the purchase price paid.

Product Suitability

Many states and localities have codes and regulations governing sales, construction, installation, and or use of products for certain purposes. While we attempt to assure that our products comply with such codes, we cannot guarantee compliance in every situation. We cannot be responsible for how the product is installed or used. Before you purchase and use a product, please review both the product application and local codes and regulations. Be sure that the product, its installation, and its use will comply with them.

Queen Honey Bees Terms & Conditions

When you order queen honey bees from Magnolia Bee & Supply LLC online, by phone, by email, in person, or by mail, you agree to the following policies, contract terms, conditions, limitations, and exceptions.

Queen honey bees are guaranteed to be alive upon outgoing shipping or pick up from our location, but can not be guaranteed to be alive upon arrival due to unforeseen factors during shipping. We also can not guarantee the queens to be successfully introduced to your hive, or that they will be accepted by your hive. Many factors influence queen introduction success, particularly the specific methods and apicultural techniques you employ when introducing a queen.

All cancelled queen orders may be subject to a 10% cancellation fee.

You also agree that Magnolia Bee & Supply LLC will not be responsible for queen survival in your hive, for the condition or productivity of your hive after introduction, or for dwindling brood production due to lost USPS, UPS or FedEx shipments. Queens and risk of their loss become the responsibility of the customer at the time of pick up from our location or outgoing shipment. Magnolia Bee & Supply is not responsible for queen shipments that get lost or that do not get picked up from the post office on time. Tracking numbers are sent out on ALL queen shipments; it is up to the customer to make sure they check the tracking number, and if they think that the queens might be at their post office but they haven't heard from them, the customer needs to either call or go in to the post office to verify. We will not replace or refund dead queens due to them sitting at the post office for several days or over the weekend. Magnolia Bee & Supply is not responsible for queen shipments that do not get picked up in time and get returned to sender from the post office; the customer is responsible for payment of queens, even if the queens are not picked up from the post office.

If shipped by UPS, either by customer's choice or by amount of queens purchased, it is the customer's responsibility to know our policy on shipping through UPS, and to be aware of when the queens are to be delivered to their residence in inhospitable temperature situations so they are able to receive the queens immediately upon arrival. If the ship to address provided to us at the time the order is placed is not a residential address, and UPS is not able to deliver to the address provided, any delay in delivery that causes harm to the queen(s) is not Magnolia Bee & Supply's responsibility, the customer is totally responsible. We will not replace or refund any queens or shipping costs that are lost due to this issue.

Magnolia Bee & Supply is also not responsible for queens that fly away during the time of or following placement into the hive. Queen replacement for queens DOA is always at the discretion of Magnolia Bee & Supply and needs to be reported right upon arrival; please contact us with the details. If not reported right at the time of arrival (either picked up from post office, or time delivered by UPS) we are unable to replace or refund any queen bees. We adhere to time of arrival as noted on UPS or USPS tracking numbers.

There is potential risk of injury from activities involved in beekeeping, and while particular rules, equipment and personal care may reduce the risk, the risk of injury does exist; and YOU KNOWINGLY AND FREELY ASSUME ALL SUCH RISKS, both known and unknown, EVEN IF ARISING FROM NEGLIGENCE OF THE RELEASEES or others, and assume full responsibility for your participation; and, HEREBY RELEASE AND HOLD HARMLESS MAGNOLIA BEE & SUPPLY LLC, their officers, other participants, and if applicable, owner and lessors of the premises ("RELEASEES") used to conduct any event, WITH RESPECT TO ANY AND ALL INJURY, DISABILITY, DEATH, or loss or damage to person or property, TO THE FULLEST EXTENT OF THE LAW, WHETHER ARISING FROM THE NEGLIGENCE OF THE RELEASED OR OTHERWISE.

When you order queen honey bees from Magnolia Bee & Supply online, by phone, by email, in person, or by mail, you agree to the following policies, contract terms, conditions, limitations, and exceptions.

All cancelled queen orders may be subject to a 10% cancellation fee.

You also agree that Magnolia Bee & Supply LLC will not be responsible for queen survival in your hive, for the condition or productivity of your hive after introduction, or for dwindling brood production due to lost USPS, UPS or FedEx shipments. Queens and risk of their loss become the responsibility of the customer at the time of pick up from our location or outgoing shipment. Magnolia Bee & Supply is not responsible for queen shipments that get lost or that do not get picked up from the post office on time. It is up to the customer to make sure they check the tracking number, and if they think that the queens might be at their post office but they haven't heard from them, the customer needs to either call or go in to the post office to verify. We will not replace dead queens due to them sitting at the post office for several days or over the weekend. Magnolia Bee & Supply is also not responsible for queens that fly away during the time of or following placement into the hive. Queen replacement for queens DOA is always at the discretion of Magnolia Bee & Supply; please contact us with the details.

Honey Bee Nucs Terms & Conditions

Please note that honey bee nucs are available for customer pick up ONLY.

When you order honey bee nucs from Magnolia Bee & Supply LLC online, by phone, by email, in person, or by mail, you agree to the following policies, contract terms, conditions, limitations and exceptions.

A 10% cancellation fee will be applied to any cancellations after the order has been placed. Each customer is responsible for picking up their bees at the time specified. Magnolia Bee & Supply will not give refunds to anyone who does not pick up their nucs, and we may offer your nuc(s) to the next person on the waiting list.

Nucs and the risk of loss of the bees and the queen inside become the responsibility of the customer at the time of pick up. Magnolia Bee & Supply guarantees that all nucs will be healthy and full of bees upon customer pickup; however, because of different apicultural techniques we can not guarantee the survival or productivity of the hive that you may establish from the nuc. Furthermore, Magnolia Bee & Supply does not guarantee the survival of whatever hive is established by your nuc through the winter months, no matter if the nuc was purchased in the early spring, summer, late summer or fall months. By placing the order with Magnolia Bee & Supply, each customer agrees that they have read through these terms & conditions, and they will not attempt to hold Magnolia Bee & Supply responsible for whatever may happen to your nuc after it has been picked up by the customer.

Magnolia Bee & Supply offers a highest quality guarantee on each honey bee nuc. If not completely satisfied with the nuc at the time of pick up, the customer does not have to accept the nuc, and they can have a complete refund of their purchase price. The customer must accept the nuc OR the complete refund; we can not allow anyone to have a complete refund AND keep the nuc(s). The highest quality guarantee ends when the customer leaves with the honeybee nuc(s); anything that happens with the bees after that time is totally the customer's responsibility.

Refund policy

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